Customer Service Advisor
Business Area: Office Ops
Place of Work: Wulvern House, Electra Way, Crewe
Position Type: Permanent
Salary: 9.50 per hour - 37.5 Hours
Baywater Healthcare are a leading provider of healthcare services to patients with long term conditions; truly enhancing peoples lives through delivering outstanding healthcare. We provide a range of services, putting patients at the heart of everything we do.
Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to delivering excellent service to our customers. Working in this remarkable team, you will be responsible for taking inbound calls and speaking to our customers looking to order new equipment. Working with various IT systems and ensuring all records are correctly updated and recorded. Managing inbox order bookings and making outbound calls to Healthcare Professionals and Customers when needed.
Working in a fun and non-targeted environment, you will be given full training along with ongoing development opportunities. You must be client/customer focussed with excellent communication skills. IT skills are a must along with a real desire to make a difference.
Relevant industry experience is not needed because of the excellent training provided; for us it is all about the right person who represents our values of being Customer Focused and Leading the Way.
Shifts rota'd between 8am to 8pm and 1 in 4 weekends a requirement
A virtual contact centre scenario test will need to be carried out by the successful candidate before interview.
Please click on the following link for more information on this role: Job Description