Regional Team Manager

Baywater Healthcare

Regional Team Manager

Business Area: Field Ops

Place of Work: Worcester/South Birmingham

Position Type: Permanent 

Baywater Healthcare is an independent specialist provider of healthcare services to patients with long term conditions, delivering a high-quality, cost-effective solutions with care closer to home.

Working exclusively in the health sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.
Our range of healthcare services includes: home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through managed telehealth, ventilation therapy, nebuliser therapy and emergency oxygen.


Job Purpose

To provide leadership to the team ensuring employees work in accordance with the company values and attitudes and behaviours policy. Provide a safe environment for all employees to work in.

Main duties:
  • Day to day management of field-based technicians and workshop technicians
    Offering leadership to Senior technicians
    Safety performance of the Regional Team
    Managing Holiday and sickness cover for the region
    Managing Emergency call out rota and work allocation
    Staff performance and annual staff review
    Managing Regional resources including vehicles, consumable stocks and cylinder availability
    Monitoring the demand and balancing the supply chain to ensure deliveries are completed on time in accordance with Service level agreement
    Hiring and training of new staff to maintain resource requirements
    Conducting first level investigation on incidents & accidents 
    Maintaining stringent quality standards across a diverse workforce and geography
    Managing and presenting at Team meetings 
    Maintaining the reputation of the business with stakeholders
    Driving cost optimization, searching for new ideas and opportunities to reduce the overall cost to service

Experience required:
  • Managing field-based teams and interactions with the other departments
  • Communicating with key stakeholders
  • Problem analysis / Problem solving on practical issues and ability to write detailed reports based on findings
  • Good understanding of the supply chain interactions
  • Root cause analysis and the ability to write detailed reports
  • Flexibility and ability to adapt to deadlines and meet Key Performance Indicators (KPIs)

Please click on the following link for more information on this role: Job Description


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