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Customer Service Adviser

Baywater Healthcare

Customer Service Adviser

Business Area: Office Ops

Place of Work: Crewe, Head office 

Position Type: Permanent 

Salary: £17,550 

Baywater Healthcare are a leading provider of healthcare services to patients with long term conditions; truly enhancing peoples lives through delivering outstanding healthcare. We provide a range of services, putting patients at the heart of everything we do.

Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to delivering excellent service to our customers. Working in this remarkable team, you will be responsible for taking inbound calls and speaking to our customers looking to order new equipment. Working with various IT systems and ensuring all records are correctly updated and recorded. Managing inbox order bookings and making outbound calls to Healthcare Professionals and Customers when needed.

Working in a fun and non-targeted environment, you will be given full training along with ongoing development opportunities. You must be client/customer focussed with excellent communication skills. IT skills are a must along with a real desire to make a difference.

The job role will include:
Problem solving equipment queries using our NHS approved algorithm.
Processing Patient referral forms through our NHS approved Desk Based Risk Assessment.
Taking calls from patients, healthcare professionals and customer.
Making outbound questionnaire calls to record patients readings.
Dealing with all enquiries in a positive, caring and professional manner.

The successful candidate will be able to demonstrate:
Client centred attitude.
Self-motivated behaviour with excellent timekeeping, time management and organisational skills.
Excellent communication skills – both written and verbal.
The ability to adapt to change and work with a high degree of accuracy.
Good understanding of Microsoft Excel, Word, Outlook and Windows.
Ability to maximise potential within self and others.
Ability to maintain a professional attitude and adhere to the company values at all times. 

Relevant industry experience is not needed because of the excellent training provided; for us it is all about the right person who represents our values of being Customer Focused and Leading the Way.

Please click on the following link for more information on this role: Job Description


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